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Warranty, Returns & Refunds

All our products are designed and made with complete attention to detail.  If for any reason you’re not happy with the items received, please return them unused within 21 days of purchase and we will refund or exchange them, with proof of purchase, no questions asked, with only the below exceptions.

Please note items are returned at your expense unless faulty. If you believe there to be a manufacturing fault, please download the returns form and follow the return policy below.

You can guarantee our goods are made in an environmentally and socially acceptable manner. This is as important to us as it is to you.

Refunds will NOT be provided in the following circumstances:

(a) If you have damaged the goods including damage caused by inadequate packaging when returning goods

(b) Items made to order

(c) Sales items

To return:

If you are returning the product, please return the goods in the original box or packaging if it is an exchange. Please fill in the returns form and contact us at info@babu.co.nz 

If you believe your item has a manufacturing fault. We will arrange to have this item picked up and once examined either, a store credit, exchanged or refunded. Remember to include the invoice/packing slip with the goods.

If you are returning for an exchange for colour or size reasons, please send the item to the below address with the reason why you are returning and the action you require. You will be responsible for paying the freight both ways.

Return Address:
Jubi Limited
597 Rosebank Rd
Avondale
Auckland

or

Babu P.O.Box 90-241 AMSC ALK 1142 NZ

If a dispute arises out of the purchase of a Babu (JUBI Ltd.) product, New Zealand Law governs the dispute.

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