Merino Little Box of Love (hat, mittens, booties)

All our products are designed and made with attention to detail. If for any reason you’re not happy with the items received, please return them unused within 30 days of purchase and we will refund or exchange them, no questions asked. Please note items are returned at your expense unless faulty. If you believe there to be a manufacturing fault, please download the returns form from the customer service area of this site, email it to us and we will be in touch to have the goods uplifted and a replacement sent. Please send proof of purchase. We do not give refunds on sale items and will only exchange goods that are deemed faulty once reviewed by the Babu team. You can guarantee our goods are made in an environmentally and socially acceptable manner. This is as important to us as it is to you. Please feel free to contact us on info@babu.co.nz

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

• Sizing Charts for Clothing
• Sizing Charts for Sheets