Warranty, Returns & Refunds

All our products are designed and made with complete attention to detail.  If for any reason you’re not happy with the items received, please return them unused and with proof of purchase within 21 days of purchase and we will refund or exchange them, with only the below exceptions.

Refunds will NOT be provided in the following circumstances:

(a) If you have damaged the goods including damage caused by inadequate packaging when returning goods

(b) Items custom-made to order

(c) Sale items

 

Sale items

Items on sale are not returnable for refunds. Please choose wisely.

Sale items may be exchanged if the stock allows, however there is no guarantee we will have your desired size/colour in stock. If you are interested in exchanging a sale item, send us an email and we will let you know what styles we have left.

Please note that exchanging items is at your expense.

 

Faults

Please note items are returned at your expense unless faulty. If you believe there to be a manufacturing fault, please email us at info@babu.co.nz with your order number and description and/or images of the fault. We will arrange to have this item picked up and once examined either, a store credit, exchanged or refunded. Remember to include the invoice/packing slip with the goods.

 

To return:

Please fill in the returns form when returning an item to us. Enclose this with your parcel. Please DO NOT return any item without the information on the returns form. If you do not have printer, writing out the information is fine.

Please return the goods in the original box or packaging if it is an exchange.

Remember you will be responsible for paying the freight both ways

Return Address:
Babu / Jubi Limited
3/2 Westech Pl
Glen Eden
Auckland 0602

New Zealand

or

Babu P.O.Box 90-241 AMSC ALK 1142 N

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